​

Frequently Asked Questions

How far in advance should I book?

We recommend booking as early as possible, especially for weekends and popular items. Availability can fill quickly. Last-minute bookings within 48 hours may be accommodated when possible and are subject to a rush fee.

How long is the rental period?

Standard rentals are for two days (24 hours) unless otherwise arranged. Some items may be dropped off the day before and picked up the day after your event. (Backdrops and specialty installations may have adjusted rental windows.) Pickup and return times will be confirmed at booking.

Do you offer delivery and setup?

Yes. Delivery and professional setup are available for an additional fee based on location and items rented. Client pickup is also available for most rentals for those who prefer a DIY option.
Please note: the greenery wall requires delivery and professional setup and is not available for client pickup.

Are items cleaned between rentals?

Absolutely. All items are thoroughly cleaned and sanitized between rentals to ensure they arrive event-ready.

Do I need to clean items before returning them?

Items should be returned in the same condition they were received. Basic wipe-downs and removal of debris are expected. A cleaning fee may apply if items are returned excessively dirty.

Do you require a deposit?

Yes. A nonrefundable retainer is required to secure your reservation and is applied toward your rental total. A separate security deposit is also required and is refundable once items are returned in their original condition.

What happens if something is damaged or not returned?

Clients are responsible for any damage, loss, or missing items beyond normal wear and tear. By securing your rental, you authorize Bloom & Bash Party Rentals to charge the card on file for the cost of repair or replacement if necessary. We will always communicate promptly and provide documentation if an issue arises.

What is your weather policy?

For outdoor events, clients are responsible for providing a safe and suitable setup area. In the event of severe weather (including high winds, heavy rain, or extreme heat), certain installations may need to be adjusted, relocated, or removed for safety reasons. We will communicate proactively and work together on the best solution, but the safety of guests and equipment is always the priority.

What is your cancellation or rescheduling policy?

Retainers are nonrefundable, as they secure your event date and reserve inventory. If you need to reschedule, we will do our best to accommodate a new date based on availability. Rescheduling requests must be made in writing. Cancellations made within the timeframe outlined in your rental agreement may be subject to additional fees.

Can I bundle multiple rentals together?

Absolutely. We offer custom packages and bundle options to create a cohesive look and simplify the planning process.